Onatti Beach Resort - Marsa Alam

I booked two nights in a standard room and one in a sea view room. While the standard room was dated, had some hygiene issues, and the food was unpalatable, the service was quite attentive. The problem arose when I checked into the sea view room. I'd booked a direct sea view room, but they gave me a side sea view room. I'd considered giving up, but the issues I saw in the pictures made me ask for a room change. Even after showing them the pictures, they still wouldn't move me immediately, saying they needed to confirm. Finally, a cleaner, the lobby manager, and another cleaner arrived and spent a long time discussing the matter. I was furious. I immediately confronted them and demanded a quick change. They seemed unconvinced, but they still moved me. I told them, "You always give Asians the worst rooms." They argued back. When we got to the new room, I realized it was a standard room, not a sea view room. They were really treating me like a ****. I argued again, and they finally moved me to a direct sea view room. However, there was no hand soap or shower gel, and I noticed ants crawling on the table. It was so disgusting I didn't take any photos. The attitude of everyone else at the hotel was excellent, which is commendable, but the front desk clerk, who has the highest level of energy, didn't seem to take customer concerns seriously. In short, don't stay here. In my 20-plus years, this is the first time I've had such a terrible accommodation experience. I believe Ctrip, as a travel booking platform trusted by Chinese people, should no longer list hotels that discriminate against Chinese people and don't take their concerns seriously.

酒店前台和經理都不錯，就是門衞老火